Training New Employees
by Julie Stoller, CRCST
Central Service is a highly technical and specialized area of healthcare. Each employee must be knowledgeable in every aspect of the job. It is vital to everyone (staff, patients, and visitors) that the employees in the CS department be technically competent. Along with providing top-quality service, one must remember the other skills in which the CS technician must be proficient: employee safety issues, human relations skills, and the universal code of behavior which is expected of all Central Service professionals. Training new employees is a very complex task, which takes proper preparation, presentation/demonstration, practice, and follow-up. A well-planned training program should include instructional guidance in all the job responsibilities of Central Service, both technical and behavioral. So where would one start in this process of developing a productive and efficient member of the CS staff? The best place is at the beginning.
|Showing a new CS employee the fire evacuation route should be part of orientation.|
Julie Stoller, CRCST, is a CaseCart Technician at MeritCare Medical Center (Fargo, North Dakota). She is a graduate of Northwest Technical College (Moorhead, Minn).
1 Central Service Management Manual.
2 Supervision Principles: Leadership Strategies for Healthcare Facilities
For a complete list of references click here