Fallen Stars and Shining Stars: Which Does Your SPD Have?

I’m not saying that SPD issues don’t go beyond having a strong leader, but what I am saying is, where there is smoke, there is fire, as the old adage goes. Are you tired of putting out fires on a daily basis, interviewing technicians on a weekly basis, or watching the manager’s position turn over every couple of years? If so, stop settling and invest in the right people and expect the same from them. Before you know it, the days of high turnover and disgruntled customers will be a thing of the past. ICT

Karen Y. Cherry is president of SIPS Healthcare Consults, LLC.