Case Study: Aurora Health Care System Standardizes to Drive Improvement

Case Study: Aurora Health Care System Standardizes to Drive Improvement

As a 35-year veteran of environmental services, Scott Hedding, MBA, FACHE, the system director of environmental services for Aurora Health Care in Milwaukee, Wis., understands fully the critical role that his department plays in patient safety and infection prevention. He champions the 500 environmental services professionals that are in the 1,700-bed Aurora Health Care system, driving home the importance of quality improvement, personnel engagement in that process, and personal accountability for keeping patients safe and free from infection. Hedding shares his perspectives on motivating and leading his staff and introducing best practices and new products into existing programs and protocols successfully.

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