Welch Allyn, a leading global manufacturer of frontline medical products and solutions, today introduced a holistic customer service plan based on three main tenetssupport, education and professional serviceswhich assists clients throughout the duration of their relationship with the company. Partners in Care Services was designed to be a simple yet in-depth solution for Welch Allyn customers looking for an easy and cost-effective service program that would help them manage their Welch Allyn experience from start to finish. The companys first fully comprehensive services program assists customers with installation, integration, training and ongoing management of all Welch Allyn systems.
"Customers commonly deal with automated complaint hotlines which often lead them in several confusing directions," said Jason DiFraia, Welch Allyn global services category manager. "Welch Allyn offers flexible service plans with a personal touch, including on-site professional services, clinical and technical staff training, and most importantly, a support model that will meet a customers needs whether they have in-house staff or rely on Welch Allyn. Our customer care policies are the backbone of successful relationships because we adapt to whomever and wherever the client is. Its a complete end-to-end solution."
With the new Partners in Care Services program, customers can choose from different support service options to aid in maintenance, and each program can be tailored to fit the specific product in any environment. The program was developed with common customer service pitfalls in mind, so it provides not only one-on-one product counseling, but also access to service tools, the support center and new discounts.
The Welch Allyn Partners in Care Services program also includes an education aspect which provides training for clinicians and technicians through classes and materials developed by experienced specialists. And, for those buying a complex monitoring solution or the new Welch Allyn Connex® Electronic Vitals Documentation System, Welch Allyn also offers professional services to assist from planning through implementation and integration into a facilitys network.
"Were dedicated to making sure our products provide working solutions to all the problems our customers might face in the field," DiFraia added. "This program offers everything the customer needs to get the most out of their Welch Allyn experience. Whether it be an onsite visit, specialized classroom training or just a quick telephone call, Partners in Care Services puts the focus back on the customerright where it belongs."