Simplifying Cleaning Practices: A Team-Driven Approach to Efficiency and Safety

To enhance efficiency and safety, Cameron Memorial Community Hospital in Angola, Indiana, undertook a significant change—consolidating cleaning products from 20 to just 7 primary options. The shift aimed to simplify procedures, reduce confusion, and empower staff while maintaining the hospital's high infection control standards.

The decision to streamline was driven by practicality and collaboration. “With 20 different cleaning chemicals, it was confusing for staff…and surveyors [alike],” explained Darren Goff, executive director of hospitality services, in this second in a series of interviews. “By narrowing the options, staff now use 4 core chemicals for cleaning and disinfection. This change alone led to immediate cost savings of $3,000 annually. “It’s not about making wholesale changes, but about working smarter,” Goff added.

A key factor in the successful implementation was team involvement. Staff were invited to test products and provide feedback before decisions were finalized in partnership with infection control. This inclusive approach not only improved buy-in but also reinforced the team’s expertise in environmental hygiene. Additionally, a hospital-wide product catalog was introduced, complete with illustrations, ensuring everyone was informed about the cleaning protocols.

Despite initial resistance—largely rooted in the natural discomfort of change—feedback improved over time. Quarterly pulse surveys highlighted both positive and constructive insights, enabling continuous refinements. Challenges included addressing staff concerns about product familiarity and ensuring that processes aligned with hospital safety standards.

The program also emphasized professional growth. A “Tech 1, Tech 2” initiative allowed staff to gain certifications, boosting morale and offering modest pay increases. Over 80% of the team participated, fostering pride and skill development.

The efforts of Cameron Memorial’s environmental services team have been recognized across the hospital, earning them the highest employee engagement scores. Goff concluded, “This isn’t just about cleaning—it’s about empowering people to make a difference in patients’ lives while keeping processes efficient and safe.”