SAN DIEGO, Calif. - Given to celebrate the best practices among healthcare workers, the Health Care Service Excellence Summit Awards were recently announced.
The third annual award winners include:
Health Care Professionals -- Mary Gainey, Health-First/Cape Canaveral Hospital
Dedicated Volunteer - Mary Webster, Tri-City Medical Center
Exceptional Nurse - Patrice Stephens, RN, MS, Advocate Christ Medical Center
Empowering Manager - Eugene Richie, May Clinic Jacksonville
Customer Focused Physician - Kevin Choy, MD, Pacific Alliance Medical Center
Founder's Award - Alice Johnson, Hoag Memorial Hospital Presbyterian
Inspiring Administrator - Phyllis Van Crombrugge, Pacific Alliance Medical Center
Community Relationship Improvement Program - Sheila Brune, Great River Medical Center
Innovative Service Excellence Project - Tri-City Medical Center
Front Line Customer Service Trainer - Judith Campos, Pacific Alliance Medical Center
Front Line Customer Service Training Team - Fab Four, Tri-City Medical Center
Front Line Customer Service Trainer (third year) - John Hirsch, Hoag Memorial Hospital Presbyterian
Service Excellence Program Director - Loren Pop, Tri-City Medical Center
Service Leadership Team - Tri-City Medical Center
Service Recovery Program - six Star Plan, Tri-City Medical Center.
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