Marjorie Wall, EDBA, CRCST, CIS, CHL, CSSBB

Marjorie Wall, EDBA, MSCO, CRCST, CIS, CHL, CSSBB, vice president, processing optimization and customer success, is a nationally recognized leader in sterile processing and perioperative services with more than 25 years of experience strengthening patient safety, operational quality, and workforce development.

Wall joined STERIS in 2026 as vice president of process optimization and customer success, partnering across the Healthcare Reprocessing Group to enhance consultative support and advance operational, automation, and digital improvement initiatives.

She has held leadership roles across major health systems, including Memorial Hermann and Kaiser Permanente, where she advanced system-level reprocessing performance. Prior to joining STERIS, Wall served as the associate director of sterile processing at Cedars-Sinai Medical Center, helping guide

one of the nation’s most complex reprocessing operations, elevating consistency, compliance, and clinical readiness.

Wall’s contributions extend nationally through her service as president of the Healthcare Sterile Processing Association (HSPA), where she helped lead professional development and industry-wide quality initiatives. She also founded the SoCal Sterile Processing Association to foster regional collaboration and education. As an educator, author, and Editorial Advisory Board member for Infection Control Today, she contributes thought leadership on competency, sustainability, and digital transformation in sterile processing.

Wall’s leadership reflects a clear commitment to advancing safer, more reliable care by uniting people, process, and technology in ways that strengthen clinical performance and support those delivering care. Her approach consistently drives meaningful improvement, elevates outcomes, and reinforces the essential role sterile processing plays in safe surgical practice.

Wall earned an executive doctorate in business administration from Saint Mary’s College of California and holds a master of science in clinical service operations from Harvard Medical School.

Articles by Marjorie Wall, EDBA, CRCST, CIS, CHL, CSSBB

Sterile Processing Perspectives With Marjorie Wall, EDBA, MLOS, CRCST, CIS, CHL, CSSBB

Sterile processing departments (SPD) are increasingly being pushed beyond reactive maintenance models as equipment failures, workflow disruptions, and tray defects continue to impact surgical readiness and patient safety. This article explores why SPD may be uniquely positioned for an AI-driven predictive maintenance revolution, examining how systems thinking, IoT integration, human factors research, and real-time equipment monitoring could help reduce disruptions before failures occur. The piece also highlights the growing shift toward treating maintenance as a strategic reliability function tied directly to infection prevention, OR efficiency, and operational resilience across health care systems.

Cleaning systems for medical instruments. Ultrasonic cleaner  (Adobe Stock 136854229 By flywish)

When sterile instruments look perfect but hidden soil remains, patient safety is at risk. In this in-depth ICT article, Marjorie Wall, EDBA, CRCST, CIS, CHL, CSSBB, explains why ultrasonic cleaning is not just equipment, but a critical quality system, and how failures in cavitation, lumen flushing, or water quality can quietly undermine infection prevention in the operating room and sterile processing department.