STERIS Launches Questra-Based ProConnect Response Center
MENTOR, Ohio -- STERIS Corporation, a global leader in infection prevention technologies, and Questra Corporation, the leader in Intelligent Device Management (IDM) announce the launch of the ProConnect ResponseCenter. The ProConnect center features remote equipment monitoring, priority technical support, and an array of on-line service tools. These are designed to improve productivity and operational efficiencies for healthcare and life science customers by leveraging an integrated systems approach to equipment management.
STERIS Corporation has teamed with Questra Corporation to provide the infrastructure necessary to continuously monitor and evaluate equipment securely over the Internet. The ProConnect center uses the industry-proven Questra IDM Application Suite to send critical operational data directly to STERIS service professionals in order to expedite problem resolution.
In addition, the ProConnectResponseCenter combines remote equipment monitoring with functionality such as online parts purchasing, online service scheduling and web-based equipment performance dashboards. These tools can be used to maximize operational performance and enhance customer access to STERIS services. The ProConnect platform currently supports STERIS Century® sterilizers, Amsco® Lab 250 sterilizers, and Reliance® Synergy® washers.
 The ProConnectResponseCenter not only provides essential service tools, but also maximizes the customers resource utilization and operational efficiencies through proactive equipment management, stated Greg Blackmore, vice president and general manager of STERIS Services. This is crucial since customers are telling us that high equipment uptime is essential to the success of their operations.
We are happy to be working with STERIS to launch another successful Questra IDM-based service that delivers high value to healthcare and life science customers, said Walt Ross, Vice-President of Marketing at Questra. In todays highly competitive marketplace, remote service is one of the innovative capabilities that separates industry leaders from followers.
Source: STERIS Corporation
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