News

Each day, people rely on their local hospitals to heal them. But these hospitals are also where thousands will acquire dangerous and potentially lethal infections, adverse drug events, or other harms.

For a year and a half, the University of Michigan Health System turned one of its head and neck surgery practices into a laboratory. The goal was to see if lean thinking techniques pioneered by the auto industry could be applied to the operating room in ways that simultaneous improved service for patients as well as improve overall efficiency.